| Description |
xvii, 232 pages ; 23 cm |
| Bibliography |
Includes bibliographical references and index. |
| Contents |
Customers: delight your audience -- Performance: your role of a lifetime -- Planning: a good script begins with thoughtful consideration -- Communication: choose the right lines in the cript -- Leadership: great performances need great direction -- Preparation: things are going to change -- Training: learn your lines -- Teamwork: the actors make the cast -- Motivation: monitoring the process -- Feedback: rave reviews and poor reviews -- Meetings: on the spot rehearsals -- Conflict: every production has turmoil -- Commitment: take it from the top -- Quick tips: cue cards. |
| Subject |
Customer services.
|
|
Customer services. |
|
Customer relations.
|
|
Customer relations. |
|
Employees -- Training of.
|
|
Employees -- Training of. |
| ISBN |
9780814474549 paperback |
|
0814474543 paperback |
|
