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Subjects (101-130 of 130)
Customer relations.
101
Bestseller
BestsellerE-book
 

Technology mediated service encounters



Amsterdam ; Philadelphia : John Benjamins Publishing Company, [2019]

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102
Bestseller
BestsellerE-book
 

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103
book
BookPrinted Material
 

There's no business that's not show business : marketing in an experience culture


Schmitt, Bernd.
Upper Saddle River, NJ : Prentice Hall Financial Times, [2004]

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Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.13 .S344 2004    Available  ---
104
Bestseller
BestsellerE-book
 
105
Bestseller
BestsellerE-book
 

Trust, globalisation and market expansion



New York : Nova Science Publishers, [2009]

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106
Bestseller
BestsellerE-book
 

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107
book
BookPrinted Material
 

The ultimate question : driving good profits and true growth


Reichheld, Frederick F.
Boston, Mass. : Harvard Business School Press, [2006]

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Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.5 .R439 2006    Available  ---
108
Bestseller
BestsellerE-book
 

The unstoppable organization : empower your people, engage your customers, and grow your revenue


Casemore, Shawn, author.
Wayne, NJ : Career Press, [2018]

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109
Bestseller
BestsellerE-book
 

Valuable content marketing : how to make quality content your key to success


Jefferson, Sonja, author.
London, UK ; Philadelphia, PA : Kogan Page, 2015.
2nd edition.

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110
Bestseller
BestsellerE-book
 

Value creation : the definitive guide for business leaders


Mahajan, Gautam, 1946- author.
Thousand Oaks : SAGE Publications India Pvt Ltd, 2016.

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111
Bestseller
BestsellerE-book
 

What customers crave : how to create relevant and memorable experiences at every touchpoint


Webb, Nicholas J., 1958- author.
New York : AMACOM, American Management Association, [2017]

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112
Bestseller
BestsellerE-book
 

When digital becomes human : the transformation of customer relationships


Van Belleghem, Steven.
Philadelphia, PA : Kogan Page, 2015.
1st edition.

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113
Bestseller
BestsellerE-book
 

Why customers come back : how to create lasting customer loyalty


Lawfer, Manzie R., 1946-
Franklin Lakes, NJ : Career Press, [2004]

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114
Bestseller
BestsellerE-book
 

WILLIE'S WAY;6 SECRETS FOR WOOING, WOWING, AND WINNING CUSTOMERS AND THEIR LOYALTY.


PHILLIP VAN HOOSER.
[Place of publication not identified] : SOUND WISDOM.

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115
Bestseller
BestsellerE-book
 

Win the customer : 70 simple rules for sensational service


Martins, Flavio.
New York : AMACOM American Management Association, 2016.

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116
Bestseller
BestsellerE-book
 

Wired and dangerous : how your customers have changed and what to do about it


Bell, Chip R.
San Francisco : Berrett-Koehler Publishers, ©2011.
1st ed.

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117
book
BookPrinted Material
 

Your call is (not that) important to us : customer service and what it reveals about our world and o


Yellin, Emily, 1961-
New York : Free Press, [2009]
1st Free Press hardcover ed.

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Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.5 .Y47 2009    Available  ---
Customer relations -- Asia.
118
Bestseller
BestsellerE-book
 

Crafting customer experience strategy : lessons from Asia



Bingley, UK : Emerald Publishing Limited, 2021.
First edition.

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Customer relations -- Case studies.
119
Bestseller
BestsellerE-book
 

55 steps to outrageous service : ["outrageous service" principles to better serve your customers and


Hatcher, Greg, author.
Little Rock, Arkansas. : Parkhurst Brothers, Inc., Publishers, 2011.
First Parkhurst Brothers edition.

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120
Bestseller
BestsellerE-book
 

User-centered design stories : real-world UCD case files



Amsterdam ; Boston : Elsevier/Morgan Kaufman, [2007]

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Customer relations -- Data processing.
121
Bestseller
BestsellerE-book
 

Microsoft dynamics CRM 2011 scripting cookbook


Tarla, Nicolae.
Birmingham : Packt Pub., 2013.

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122
Bestseller
BestsellerE-book
 

Salesforce CRM : the definitive admin handbook : build, configure, and customize salesforce CRM and


Goodey, Paul (computer software developer), author.
Birmingham : Packt Publishing, 2019.
Fifth edition.

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Customer relations -- Data processing -- Computer programs.
123
Bestseller
BestsellerE-book
 
Customer relations -- Developing countries.
124
Bestseller
BestsellerE-book
 

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Customer relations -- India.
125
Bestseller
BestsellerE-book
 

Winning a billion consumers : a disruptive approach for success in India


Joshi, Atul, author.
New Delhi, India : Sage, 2016.

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Customer relations -- Management.
126
Bestseller
BestsellerE-book
 

Brand Hate : Navigating Consumer Negativity in the Digital World.


Küçük, S. Ümit.
Cham : Springer International Publishing, 2016.

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127
Bestseller
BestsellerE-book
 

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128
Bestseller
BestsellerE-book
 

Built to Love : Creating Products That Captivate Customers.


Boatwright, Peter.
San Francisco : Berrett-Koehler Publishers, 2010.

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129
Bestseller
BestsellerE-book
 

The business design cube : converging markets, society, and customer values to grow firms competitiv


Rajagopal, author.
New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2021.
First edition.

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130
Bestseller
BestsellerE-book
 

Creating and managing superior customer value



[Bingley, Eng.] : Emerald JAI, 2008.

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