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Customer relations.
51
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52
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How to be a great call center representative


Lucas, Robert W.
[Saranac Lake, N.Y.] : American Management Association, [2001]

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53
Bestseller
BestsellerE-book
 

HR at Your Service : Lessons from Benchmark Service Organizations


Latham, Gary P.
Alexandria, Va. : Society for Human Resource Management, [2012]

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54
book
BookPrinted Material
 

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Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5549 .S1753 2003    Available  ---
55
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56
Bestseller
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57
book
BookPrinted Material
 

Killer customers : tell the good from the bad and crush your competitors


Selden, Larry.
New York, N.Y. : Portfolio/Penguin, 2004.

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Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.5 .S449 2004    Available  ---
58
Bestseller
BestsellerE-book
 
59
book
BookPrinted Material
 

Knock your socks off service recovery


Zemke, Ron.
New York : AMACOM, [2000]

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Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.5 .Z4595 2000    Available  ---
60
Bestseller
BestsellerE-book
 

Knock your socks off service recovery


Zemke, Ron.
New York : AMACOM, [2000]

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61
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62
Bestseller
BestsellerE-book
 

Lead with your customer : transform culture and brand into world-class excellence


Jones, Mark David, author.
Alexandria, Va. : ASTD Press, [2019]

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63
Bestseller
BestsellerE-book
 

Leading libraries : how to create a service culture


VanDuinkerken, Wyoma, author.
Chicago : American Library Association, 2015.

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64
Bestseller
BestsellerE-book
 

Lean customer engagement


Niyogi, Shil, author.
Thousand Oaks, California : SAGE, 2016.

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65
Bestseller
BestsellerE-book
 

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66
book
BookPrinted Material
 

Legendary brands : unleashing the power of storytelling to create a winning marketing strategy


Vincent, Laurence.
Chicago : Dearborn Trade Pub., [2002]

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Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HD69.B7 V563 2002    Available  ---
67
Bestseller
BestsellerE-book
 

Lessons unlearned : 25 years in customer service


Ragsdale, John.
Buckinham, VA : Point B, Inc., 2012.

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68
book
BookPrinted Material
 

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Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5822 .J33 2005    Available  ---
69
book
BookPrinted Material
 

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Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.32 .P34 2013    Available  ---
70
book
BookPrinted Material
 

The loyalty effect : the hidden force behind growth, profits, and lasting value


Reichheld, Frederick F.
Boston, Mass. : Harvard Business School Press, [1996]

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Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.5 .R438 1996  1996    Available  ---
71
Bestseller
BestsellerE-book
 

Managing stakeholders as clients : sponsorship, partnership, leadership, and citizenship


Trentim, Mário Henrique.
Newtown Square, Pa. : Project Management Institute, Inc., [2015]
Second edition.

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72
Bestseller
BestsellerE-book
 
73
Bestseller
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Marketing : Principles of Customer-Centric Business Management.


Redler, Jörn.
DE : BWV Berliner Wissenschafts-Verlag, 2022.

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74
book
BookPrinted Material
 

The marking enterprise : business success and societal embedding


Thoenig, Jean-Claude, 1940-
Basingstoke [England] ; New York : Palgrave Macmillan, 2007.

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Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5414 .T48 2007    Available  ---
75
Bestseller
BestsellerE-book
 

Mistreatment in organizations



Bingley, UK : Emerald Group Publishing Limited, 2015.
First edition.

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76
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77
Bestseller
BestsellerE-book
 

Neuro-sell : how neuroscience can power your sales success


Hazeldine, Simon, author.
London : Kogan Page, 2013.

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78
book
BookPrinted Material
 

The new pioneers : the men and women who are transforming the workplace and marketplace


Petzinger, Thomas.
New York : Simon & Schuster, [1999]

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Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HD31 .P394 1999    Available  ---
79
Bestseller
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80
book
BookPrinted Material
 

One customer, divisible : linking customer insight to loyalty and advocacy behavior


Lowenstein, Michael W., 1942-
Mason, Ohio : Texere/Thomson, [2005]

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Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.5 .L68 2005    Available  ---
81
book
BookPrinted Material
 

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Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.5 .A784 2005    Available  ---
82
Bestseller
BestsellerE-book
 

The power of appreciative inquiry : a practical guide to positive change


Whitney, Diana Kaplin.
San Francisco : Berrett-Koehler Publishers, [2010]
2nd ed.

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83
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84
Bestseller
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85
Bestseller
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The real-time revolution : transforming your organization to value customer time


Power, Jerry, author.
Oakland, CA : Berrett-Koehler Publishers, [2019]
First edition.

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86
Bestseller
BestsellerE-book
 

The Referral of a Lifetime : Never Make a Cold Call Again!.


Templeton, Tim.
Oakland : Berrett-Koehler Publishers, 2016.
2nd ed.

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87
Bestseller
BestsellerE-book
 

Rockstar Service.


Brownlee, David Bruce.
[Place of publication not identified] : Morgan James Publishing, 2019.

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88
book
BookPrinted Material
 

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Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5386 .P472 2008    Available  ---
89
Bestseller
BestsellerE-book
 

Sales management : a primer for frontier markets


Hinson, Robert (Robert Ebo), author.
Charlotte : IAP - Information Age Publishing, Inc., [2018]

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90
book
BookPrinted Material
 

The satisfied customer : winners and losers in the battle for buyer preference


Fornell, Claes.
New York : Palgrave Macmillan, 2007.
1st ed.

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Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.335 .F67 2007    Available  ---
91
Bestseller
BestsellerE-book
 

Sell! : the way your customers want to buy


Dale Carnegie & Associates.
New York : G & D Media, 2019.
First edition.

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92
Bestseller
BestsellerE-book
 

Selling from your comfort zone : the power of alignment marketing


Hall, Stacey, 1965- author.
Oakland, CA : Berrett-Koehler Publishers, [2022]
First edition.

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93
Bestseller
BestsellerE-book
 

Service encounters in tourism, events and hospitality : staff perspectives


Firth, Miriam, author.
Bristol, UK ; Blue Ridge Summit, PA : Channel View Publications, [2020]

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94
Bestseller
BestsellerE-book
 

Slow down, sell faster! : understand your customer's buying process and maximize your sales


Davis, Kevin, 1956 May 12-
New York : American Management Association, [2011]

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95
Bestseller
BestsellerE-book
 

The stairs of customer loyalty


Alessandra, Anthony J.
[Place of publication not identified] : [Electronic & Database Pub.], [2007]

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96
Bestseller
BestsellerE-book
 

Stakeholders Matter : a New Paradigm for Strategy in Society.


Sachs, Sybille.
Cambridge : Cambridge University Press, 2011.

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97
book
BookPrinted Material
 

Strategies for effective customer education


Honebein, Peter C., 1963-
Lincolnwood, Ill., USA : NTC Business Books, [1997]

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Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  TX335 .H53 1997  1997    Available  ---
98
Bestseller
BestsellerE-book
 

Successful customer care in a week


McLanachan, Di.
London : Hodder Education, 2012.

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99
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100
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