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Book
Author
Ziegenfuss, James T.
Title
Customer friendly : the organizational architecture of service / James T. Ziegenfuss, Jr.
Publication Info.
Lanham : University Press of America, [2007]
©2007
Item Status
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Moore Stacks
HF5415.5 .Z53 2007
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---
Description
ix, 236 pages : illustrations ; 24 cm
Bibliography
Includes bibliographical references and index.
Subject
Customer services.
Customer services.
ISBN
0761837531
9780761837534
