Title The customer service intervention : bottom-line tactics for front-line managers / by Carolyn A. Martin & Bruce Tulgan.

Publication Info.	Amherst, Mass. : HRD Press, [2003]
	©2003

Online access
Online eBook. Access restricted to current Rider University students, faculty, and staff.
Instructions for reading/downloading this eBook

Item Status

Description	1 online resource (xii, 173 pages)
Physical Medium	polychrome
Description	text file
Local Note	eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America
Subject	Customer services.
	Customer services.
Genre/Form	Electronic books.
Added Author	Tulgan, Bruce.
Other Form:	Print version: Martin, Carolyn A., Ph. D. Customer service intervention. Amherst, Mass. : HRD Press, ©2003 9780874257434 (DLC) 2004295390 (OCoLC)55887660
ISBN	9781599966724 (electronic book)
	1599966727 (electronic book)