Title Customer service training 101 : quick and easy techniques that get great results / Renee Evenson.

Publication Info.

Item Status

Edition	Third edition.
Description	1 online resource
	data file
Summary	Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray. -- Edited summary from book.
Bibliography	Includes bibliographical references and index.
Local Note	eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America
Subject	Customer services.
	Customer services.
	Customer relations.
	Customer relations.
	Employees -- Training of.
	Employees -- Training of.
Genre/Form	Electronic books.
	Electronic books.
Other Form:	Print version: Evenson, Renee, 1951- Customer service training 101. Third edition. New York : AMACOM, [2018] 9780814438916 (DLC) 2017015093
ISBN	9780814438923 (electronic book)
	081443892X (electronic book)
	0814438911
	9780814438916
	9780814438916 (paperback)