| Description |
1 online resource |
| Bibliography |
Includes bibliographical references and index. |
| Contents |
Expanding (service) design spaces / Daniela Sangiorgi, Alison Prendiville and Jeyon Jung -- Designing vs. designers : how organizational design narratives shift the focus from designers to designing / Sabine Junginger and Stuart Bailey -- Designing for interdependence, participation and emergence in complex service systems / Daniela Sangiorgi, Lia Patricio and Raymond Fisk -- Specialist service design consulting : the end of the beginning, or the beginning of the end? / Eva-Maria Kirchberger and Bruce S. Tether -- The object of service design / Lucy Kimbell and Jeanette Blomberg -- Breaking free from NSD : design and service beyond new service development / Stefan Holmlid, Katarina Wetter-Edman and Bo Edvardsson -- Designing on the spikes of injustice : representation and co-design / Katie Collins, Mary Rose Cook and Joanna Choukeir -- Co-design, organizational creativity and quality improvement in the healthcare sector : 'designerly' or 'design-like'? / Glenn Robert and Alastair S. Macdonald -- Service design and the edge effect / Robert Young and Laura Warwick -- Service design as a sensemaking activity : insights from low-income communities in Latin America / Carla Cipolla and Javier Reynoso -- The social innovation journey : emerging challenges in service design for the incubation of social innovation / Anna Meroni, Marta Corubolo and Matteo Bartolomeo -- Service design in policy making / Camilla Buchanan, Sabine Junginger and Nina Terrey -- The potential of service design as a route to product service systems / Tracy Bhamra, Andrew T. Walters and James Moultrie -- Service design and the emergence of a second economy / Jeanette Blomberg and Susan Stucky -- Making sense of data through service design : opportunities and reflections / Alison Prendiville, Ian Gwilt and Val Mitchell -- Beyond collaborative service : service design for sharing and collaboration as a matter of commons and infrastructuring / Anna Seravalli and Mette Agger Eriksen. |
| Summary |
"Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics and accountability. Designing for Service aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its development beyond the pure methodological discussions that currently dominate the field. The contributors to this innovative volume consider the practice of service design, ethical challenges designers may encounter, and the new spaces opened up by the advent of modern digital technologies."-- Provided by publisher |
| Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
| Subject |
Service industries.
|
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Customer services.
|
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Product design.
|
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User interface design & usability. |
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Systems analysis & design. |
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BUSINESS & ECONOMICS -- Industrial Management. |
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BUSINESS & ECONOMICS -- Management. |
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BUSINESS & ECONOMICS -- Management Science. |
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BUSINESS & ECONOMICS -- Organizational Behavior. |
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Customer services |
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Product design |
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Service industries |
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Business and Management. |
| Added Author |
Sangiorgi, Daniela, editor.
|
|
Prendiville, Alison, editor.
|
| ISBN |
9781474250146 (electronic bk.) |
|
1474250149 (electronic bk.) |
|
9781474250153 |
|
1474250157 |
|
9781474250160 (online) |
|
1474250165 |
|
9781474250122 |
|
1474250122 |
|
9781474250139 |
|
1474250130 |
|
