Title Excuses, excuses, excuses -- : for not delivering excellent customer service - and what should happen! / Darryl S. Doane and Rose D. Sloat.

Publication Info.	Amherst, MA : HRD Press, [2001]
	©2001

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Online eBook. Access restricted to current Rider University students, faculty, and staff.
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Item Status

Description	1 online resource (119 pages)
Physical Medium	polychrome
Description	text file
Local Note	eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America
Subject	Customer services.
	Customer services.
Genre/Form	Electronic books.
Added Author	Sloat, Rose D.
Other Form:	Print version: Doane, Darryl S. Excuses, excuses, excuses --. Amherst, MA : HRD Press, ©2001 0874256143 (DLC) 2002282704 (OCoLC)49230419
ISBN	1423716361 (electronic book)
	9781423716365 (electronic book)