Title Fresh customer service eBook : treat the employee as #1 and the customer as #2 and you will get customers for life / Michael D. Brown.

Publication Info.	Boston, MA : Acanthus Pub., [2007]
	©2007

Online access
Online eBook. Access restricted to current Rider University students, faculty, and staff.
Instructions for reading/downloading this eBook

Item Status

Description	1 online resource
Physical Medium	polychrome
Description	text file
Note	Title from PDF title page (viewed Feb. 12, 2009).
Bibliography	Includes bibliographical references.
Summary	Explains how to treat employees and the effect that proper treatment will have on how they will serve the customers, making a business successful from the inside out.
Local Note	eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America
Subject	Customer services.
	Customer services.
	Service industries workers -- Training of.
	Service industries workers -- Training of.
	Service industries workers.
	Success in business.
	Success in business.
Genre/Form	Electronic books.
ISBN	9781605572093 (electronic book)
	1605572098 (electronic book)