| Description |
1 online resource |
|
text file |
| Note |
Title from title screen. |
| Bibliography |
Includes bibliographical references and index. |
| Summary |
Give your front-line call center staff the training they need! With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options. This book is designed to supplement and enhance the industry-specific policies and procedures plus local, state, and federal guidelines to which a call center staff must adhere. Filled with exercises and self-assessments, the course presents specific, practical strategies for improving listening skills, building trust with custom. |
| Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
| Subject |
Call centers.
|
|
Call centers. |
|
Customer services.
|
|
Customer services. |
|
Customer relations.
|
|
Customer relations. |
| Genre/Form |
Electronic books.
|
| Other Form: |
Print version: Lucas, Robert W. How to be a great call center representative. Saranac Lake, NY : American Management Association, ©2001 0761213465 (DLC) 2002276394 (OCoLC)49403482 |
| ISBN |
9780761215103 (electronic book) |
|
0761215107 (electronic book) |
|
0761213465 |
|
9780761213468 |
|
