Title How to get your customers swearing by you, not at you : telephone doctor's guide to customer service training / Nancy Friedman.

Publication Info.	Amherst, Mass. : HRD Press, [2008]
	©2008

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Online eBook. Access restricted to current Rider University students, faculty, and staff.
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Item Status

Description	1 online resource (xx, 153 pages) : illustrations
	text file
Local Note	eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America
Subject	Customer services.
	Customer services.
	Employees -- Training of.
	Employees -- Training of.
	Telephone etiquette.
	Telephone etiquette.
Genre/Form	Electronic books.
Other Form:	Print version: Friedman, Nancy J. How to get your customers swearing by you, not at you. Amherst, Mass. : HRD Press, ©2008 9781599961514 (DLC) 2010281570 (OCoLC)550365174
ISBN	9781599964355 (electronic book)
	159996435X (electronic book)
	9781599961514 (electronic book)
	1599961512 (electronic book)