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008    170731t20172017mau     ob    001 0 eng d 
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019    999583545|a1019684870|a1087444614|a1229811687 
020    9780081002551|q(electronic book) 
020    0081002556|q(electronic book) 
020    |z9780081002278 
020    |z0081002270 
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043    aw----- 
049    RIDW 
050  4 Z678.85 
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082 04 025.5874|223 
090    Z678.85 
100 1  Appleton, Leo,|0https://id.loc.gov/authorities/names/
       n2018059749|eauthor. 
245 10 Libraries and key performance indicators :|ba framework 
       for practitioners /|cLeo Appleton. 
264  1 Cambridge, MA :|bChandos Publishing, an imprint of 
       Elsevier,|c[2017] 
264  4 |c©2017 
300    1 online resource. 
336    text|btxt|2rdacontent 
337    computer|bc|2rdamedia 
338    online resource|bcr|2rdacarrier 
340    |gpolychrome|2rdacc 
347    data file|2rda 
490 1  Chandos information professional series 
504    Includes bibliographical references and index. 
505 0  What do KPIs have to do with libraries? -- A brief history
       of evaluation and performance measurement in libraries -- 
       Developing a culture of performance measurement -- 
       Performance measurement in the digital age -- Quantitative
       methods of performance measurement -- Qualitative methods 
       for performance measurement -- Mixed methods for 
       performance measurement -- An overview of key performance 
       indicators -- How can KPIs be used in performance 
       measurement? -- Case studies -- Using KPIs in your library
       and information service -- Final reflection performance 
       measurement and performance indicators. 
520    Libraries and Key Performance Indicators: A Framework for 
       Practitioners explores ways by which libraries across all 
       sectors can demonstrate their value and impact to 
       stakeholders through quality assurance and performance 
       measurement platforms, including library assessment, 
       evaluation methodologies, surveys, and annual reporting. 
       Whilst several different performance measurement tools are
       considered, the book's main focus is on one tool in 
       particular: Key Performance Indicators (KPIs). KPIs are 
       increasingly being used to measure the performance of 
       library and information services, however, linking KPIs to
       quality outcomes, such as impact and value can prove very 
       difficult. This book discusses, in detail, the concept of 
       KPIs in the broader context of library assessment and 
       performance measurement. Through reviewing some of the 
       applied theory around using KPIs, along with harvesting 
       examples of current best practices in KPI usage from a 
       variety of different libraries, the book demystifies 
       library KPIs, providing a toolkit for any library to be 
       used in setting meaningful KPIs against targets, charters,
       service standards, and quality outcomes. 
588 0  Online resource; title from PDF title page (EBSCO, viewed 
       August 24, 2017). 
590    eBooks on EBSCOhost|bEBSCO eBook Subscription Academic 
       Collection - North America 
650  0 Public libraries|0https://id.loc.gov/authorities/subjects/
       sh85108703|xEvaluation.|0https://id.loc.gov/authorities/
       subjects/sh00005674 
650  0 Libraries|0https://id.loc.gov/authorities/subjects/
       sh85076502|zMiddle East.|0https://id.loc.gov/authorities/
       subjects/sh85090501-781 
650  7 Public libraries|xEvaluation.|2fast|0https://
       id.worldcat.org/fast/1082682 
650  7 Public libraries.|2fast|0https://id.worldcat.org/fast/
       1082640 
650  7 Libraries.|2fast|0https://id.worldcat.org/fast/997341 
650  7 LANGUAGE ARTS & DISCIPLINES|xLibrary & Information Science
       |xGeneral.|2bisacsh 
651  7 Middle East.|2fast|0https://id.worldcat.org/fast/1241586 
655  0 Electronic books. 
655  4 Electronic books. 
776 08 |iPrint version:|z9780081002278|z0081002270
       |w(OCoLC)951764441 
830  0 Chandos information professional series.|0https://
       id.loc.gov/authorities/names/no2003116571 
856 40 |uhttps://rider.idm.oclc.org/login?url=https://
       search.ebscohost.com/login.aspx?direct=true&scope=site&
       db=nlebk&AN=1144184|zOnline ebook via EBSCO. Access 
       restricted to current Rider University students, faculty, 
       and staff. 
856 42 |3Instructions for reading/downloading the EBSCO version 
       of this ebook|uhttp://guides.rider.edu/ebooks/ebsco 
901    MARCIVE 20231220 
948    |d20220127|cEBSCO|tEBSCOebooksacademic NEW 6019|lridw 
994    92|bRID