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008 010226s1994 ilu ob 001 0 eng d
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049 RIDW
050 4 Z668.5|b.B48 1994eb
072 7 LAN|x025000|2bisacsh
082 04 023/.8/0973|220
084 06.52|2bcl
090 Z668.5|b.B48 1994eb
100 1 Bessler, Joanne M.|0https://id.loc.gov/authorities/names/
n93104934
245 10 Putting service into library staff training :|ba patron-
centered guide /|cJoanne M. Bessler.
264 1 Chicago :|bAmerican Library Association,|c1994.
300 1 online resource (vi, 72 pages).
336 text|btxt|2rdacontent
337 computer|bc|2rdamedia
338 online resource|bcr|2rdacarrier
340 |gpolychrome|2rdacc
347 text file|2rdaft
490 1 LAMA occasional papers series
504 Includes bibliographical references (pages 69-70) and
index.
505 0 1. Getting an Image: Developing a Mission Statement -- 2.
Recruiting Kindred Spirits -- 3. Orienting toward Service
-- 4. Training the Trained: Training Experienced Staff to
Focus on Service -- 5. Defining Your Library's Service
Commitments -- 6. Expanding the Definition of Patrons --
7. Teaching Staff to Sell Library Services -- 8.
Empowering Staff -- 9. Encouraging Good Service on Bad
Days -- 10. Maintaining a Long-Term Service Commitment --
11. Completing the Circle -- Conclusion: Keeping the
Commitment -- Appendix: Sample Mission Statements.
506 |3Use copy|fRestrictions unspecified|2star|5MiAaHDL
533 Electronic reproduction.|b[S.l.] :|cHathiTrust Digital
Library,|d2010.|5MiAaHDL
538 Master and use copy. Digital master created according to
Benchmark for Faithful Digital Reproductions of Monographs
and Serials, Version 1. Digital Library Federation,
December 2002.|uhttp://purl.oclc.org/DLF/benchrepro0212
|5MiAaHDL
583 1 digitized|c2010|hHathiTrust Digital Library|lcommitted to
preserve|2pda|5MiAaHDL
588 0 Print version record.
590 eBooks on EBSCOhost|bEBSCO eBook Subscription Academic
Collection - North America
650 0 Library employees|0https://id.loc.gov/authorities/subjects
/sh85076686|xIn-service training|0https://id.loc.gov/
authorities/subjects/sh2002005442|zUnited States.|0https:/
/id.loc.gov/authorities/names/n78095330-781
650 0 Public services (Libraries)|zUnited States.|0https://
id.loc.gov/authorities/subjects/sh2010109014
650 0 Library education (Continuing education)|0https://
id.loc.gov/authorities/subjects/sh85076685|zUnited States.
|0https://id.loc.gov/authorities/names/n78095330-781
650 0 Library personnel management|zUnited States.|0https://
id.loc.gov/authorities/subjects/sh2009129721
650 7 Library employees|xIn-service training.|2fast|0https://
id.worldcat.org/fast/997736
650 7 Library employees.|2fast|0https://id.worldcat.org/fast/
997728
650 7 Public services (Libraries)|2fast|0https://id.worldcat.org
/fast/1083042
650 7 Library education (Continuing education)|2fast|0https://
id.worldcat.org/fast/997724
650 7 Library personnel management.|2fast|0https://
id.worldcat.org/fast/997874
651 7 United States.|2fast|0https://id.worldcat.org/fast/1204155
655 4 Electronic books.
776 08 |iPrint version:|aBessler, Joanne M.|tPutting service into
library staff training.|dChicago : American Library
Association, 1994|z0838934374|w(DLC) 93031055
|w(OCoLC)29360361
830 0 Occasional papers (Library Administration and Management
Association)|0https://id.loc.gov/authorities/names/
n91027677
856 40 |uhttps://rider.idm.oclc.org/login?url=http://
search.ebscohost.com/login.aspx?direct=true&scope=site&
db=nlebk&AN=45150|zOnline eBook. Access restricted to
current Rider University students, faculty, and staff.
856 42 |3Instructions for reading/downloading this eBook|uhttp://
guides.rider.edu/ebooks/ebsco
901 MARCIVE 20231220
948 |d20160615|cEBSCO|tebscoebooksacademic|lridw
994 92|bRID
