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Author Bessler, Joanne M.

Title Putting service into library staff training : a patron-centered guide / Joanne M. Bessler.

Imprint Chicago : American Library Association, 1994.

Item Status

Description 1 online resource (vi, 72 pages).
Series LAMA occasional papers series
Occasional papers (Library Administration and Management Association)
Bibliography Includes bibliographical references (pages 69-70) and index.
Contents 1. Getting an Image: Developing a Mission Statement -- 2. Recruiting Kindred Spirits -- 3. Orienting toward Service -- 4. Training the Trained: Training Experienced Staff to Focus on Service -- 5. Defining Your Library's Service Commitments -- 6. Expanding the Definition of Patrons -- 7. Teaching Staff to Sell Library Services -- 8. Empowering Staff -- 9. Encouraging Good Service on Bad Days -- 10. Maintaining a Long-Term Service Commitment -- 11. Completing the Circle -- Conclusion: Keeping the Commitment -- Appendix: Sample Mission Statements.
Access Use copy Restrictions unspecified MiAaHDL
Reproduction Electronic reproduction. [S.l.] : HathiTrust Digital Library, 2010. MiAaHDL
System Details Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002. MiAaHDL
Processing Action digitized 2010 HathiTrust Digital Library committed to preserve MiAaHDL
Local Note eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America
Subject Library employees -- In-service training -- United States.
Public services (Libraries) -- United States.
Library education (Continuing education) -- United States.
Library personnel management -- United States.
Genre/Form Electronic books.
Other Form: Print version: Bessler, Joanne M. Putting service into library staff training. Chicago : American Library Association, 1994 0838934374 (DLC) 93031055 (OCoLC)29360361
ISBN 0585350337 (electronic bk.)
9780585350332 (electronic bk.)