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003    OCoLC 
005    20220702022102.0 
006    m     o  d         
007    cr ||||||||||| 
008    200719s2020    enk    gof    000 0 eng d 
019    1193330694|a1193587866|a1194445563|a1195462368 
020    1787782360 
020    1787782379|q(electronic book) 
020    9781787782372|q(electronic book) 
020    9781787782389|q(electronic book) 
020    1787782387|q(electronic book) 
020    9781787782365|z9781787782358|q(e-book) 
035    (OCoLC)1203948311|z(OCoLC)1193330694|z(OCoLC)1193587866
       |z(OCoLC)1194445563|z(OCoLC)1195462368 
037    22573/ctv14434zh|bJSTOR 
040    UKAHL|beng|erda|epn|cUKAHL|dEBLCP|dYDX|dJSTOR|dOCLCF
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049    RIDW 
050  4 HD30.2 
082 04 658.4/038|223 
090    HD30.2 
100 1  Nair, Sanjay,|eauthor. 
245 14 The Service Desk Handbook - A guide to service desk 
       implementation, management and support /|cSanjay Nair. 
264  1 Ely :|bITGP,|c2020. 
300    1 online resource 
336    text|btxt|2rdacontent 
337    computer|bc|2rdamedia 
338    online resource|bcr|2rdacarrier 
347    text file|2rdaft 
520    The Service Desk Handbook - A guide to service desk 
       implementation, management and support provides 
       operational guidance for implementing, managing and 
       supporting service desks in the enterprise. It will help 
       service desk teams in adopting ITIL® to accomplish their 
       tasks while making the necessary adaptations as per their 
       organisation's needs. 
590    eBooks on EBSCOhost|bEBSCO eBook Subscription Academic 
       Collection - North America 
650  0 Information technology|xManagement|0https://id.loc.gov/
       authorities/subjects/sh2008006980|vHandbooks, manuals, 
       etc.|0https://id.loc.gov/authorities/subjects/sh99001300 
650  0 Management information systems|vHandbooks, manuals, etc.
       |0https://id.loc.gov/authorities/subjects/sh2010100414 
650  7 Information technology|xManagement.|2fast|0https://
       id.worldcat.org/fast/973112 
650  7 Management information systems.|2fast|0https://
       id.worldcat.org/fast/1007271 
655  2 Handbook.|0https://id.nlm.nih.gov/mesh/D020479 
655  4 Electronic books. 
655  7 Handbooks and manuals.|2fast|0https://id.worldcat.org/fast
       /1423877 
655  7 Handbooks and manuals.|2lcgft|0https://id.loc.gov/
       authorities/genreForms/gf2014026109 
776 08 |iPrint version:|aNair, Sanjay.|tService Desk Handbook - a
       Guide to Service Desk Implementation, Management and 
       Support.|dEly : IT Governance Ltd, ©2020 
856 40 |uhttps://rider.idm.oclc.org/login?url=https://
       search.ebscohost.com/login.aspx?direct=true&scope=site&
       db=nlebk&AN=2527680|zOnline ebook via EBSCO. Access 
       restricted to current Rider University students, faculty, 
       and staff. 
856 42 |3Instructions for reading/downloading the EBSCO version 
       of this ebook|uhttp://guides.rider.edu/ebooks/ebsco 
901    MARCIVE 20231220 
948    |d202207013|cEBSCO|tEBSCOebooksacademic July NEW 6029
       |lridw 
994    92|bRID