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005 20170127063132.4
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008 110920s2012 nyu ob 001 0 eng d
010 |z 2011005568
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020 0765625202|q(electronic book)
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020 9780765625182|q(hardback ;|qalkaline paper)
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020 0765631199
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050 4 HD5713.6.U54|bM37 2012eb
072 7 NAT|x023000|2bisacsh
072 7 SOC|x040000|2bisacsh
082 04 363.34068/1|223
090 HD5713.6.U54|bM37 2012eb
100 1 Mastracci, Sharon H.,|d1968-|0https://id.loc.gov/
authorities/names/n2003111615
245 10 Emotional labor and crisis response :|bworking on the
razor's edge /|cby Sharon H. Mastracci, Mary E. Guy, and
Meredith A. Newman.
264 1 Armonk, N.Y. :|bM.E. Sharpe,|c[2012]
264 4 |c©2012
300 1 online resource (xviii, 173 pages)
336 text|btxt|2rdacontent
337 computer|bc|2rdamedia
338 online resource|bcr|2rdacarrier
340 |gpolychrome|2rdacc
347 data file|2rda
380 Bibliography
504 Includes bibliographical references (pages 153-164) and
index.
505 00 |tEmotional labor as public good and the state as harbor
of refuge --|tA blind spot in public administration theory
--but not in practice --|tHuman capital issues --
|tCommunicating competence and cultivating trust --|tWho
gets the blame? Who gets the credit? Government
responsiveness and accountability --|tOf the people :
legitimacy, representativeness, and the difference that
gender makes --|tProfessional standards and discretion in
crisis response --|tReflections on the why, how, and what
of emotional labor.
520 "The authors of the award-winning Emotional Labor now go
inside the stressful world of suicide, rape, and domestic
hotline workers, EMTs, triage nurses, and agency/
department spokespersons, to provide powerful insights
into how emotional labor is actually exerted by public
servants who face the gravest challenges."--Provided by
publisher.
588 0 Print version record.
590 eBooks on EBSCOhost|bEBSCO eBook Subscription Academic
Collection - North America
650 0 Public service employment|zUnited States|0https://
id.loc.gov/authorities/subjects/sh2008110245
|xPsychological aspects.|0https://id.loc.gov/authorities/
subjects/sh2002011485
650 0 Crisis management|zUnited States.|0https://id.loc.gov/
authorities/subjects/sh2009122558
650 7 Public service employment.|2fast|0https://id.worldcat.org/
fast/1083032
650 7 Psychological aspects.|2fast|0https://id.worldcat.org/fast
/1354086
650 7 Crisis management.|2fast|0https://id.worldcat.org/fast/
883617
651 7 United States.|2fast|0https://id.worldcat.org/fast/1204155
655 4 Electronic books.
655 7 Electronic books.|2local
700 1 Guy, Mary E.|q(Mary Ellen)|0https://id.loc.gov/authorities
/names/n84214082
700 1 Newman, Meredith A.,|d1949-|0https://id.loc.gov/
authorities/names/n2007057973
776 08 |iPrint version:|aMastracci, Sharon H., 1968-|tEmotional
labor and crisis response.|dArmonk, N.Y. : M.E. Sharpe,
©2012|z9780765625182|w(DLC) 2011005568|w(OCoLC)704243755
856 40 |uhttps://rider.idm.oclc.org/login?url=http://
search.ebscohost.com/login.aspx?direct=true&scope=site&
db=nlebk&AN=386174|zOnline eBook. Access restricted to
current Rider University students, faculty, and staff.
856 42 |3Instructions for reading/downloading this eBook|uhttp://
guides.rider.edu/ebooks/ebsco
901 MARCIVE 20231220
948 |d20170505|cEBSCO|tebscoebooksacademic new|lridw
994 92|bRID
