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005 20170127063153.5
006 m o d
007 cr cn|||||||||
008 081120s2006 nyua ob 001 0 eng d
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020 9780765620156|q(electronic book)
020 0765620154|q(electronic book)
020 9781317472186|q(electronic book)
020 1317472187|q(electronic book)
020 |z0765613271
020 |z9780765613271
035 (OCoLC)276373357|z(OCoLC)166903550|z(OCoLC)474538915
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050 4 HF5415.5|b.E44 2006eb
072 7 BUS|x018000|2bisacsh
082 04 658.8/12|222
090 HF5415.5|b.E44 2006eb
245 00 Electronic customer relationship management /|cJerry
Fjermestad, Nicholas C. Romano, editors.
264 1 Armonk, N.Y. ;|aLondon :|bM.E. Sharpe,|c[2006]
264 4 |c©2006
300 1 online resource (xiii, 210 pages) :|billustrations.
336 text|btxt|2rdacontent
337 computer|bc|2rdamedia
338 online resource|bcr|2rdacarrier
340 |gpolychrome|2rdacc
347 data file|2rda
380 Bibliography
490 1 Advances in management information systems ;|vv. 3
504 Includes bibliographical references and index.
505 00 |tElectronic customer relationship management : an
introduction /|rNicholas C. Romano, Jr. and Jerry
Fjermestad --|tSuccess factors in online supply chain
management and e-customer relationship management /
|rMichael R. Bartolacci and Mary Meixell --|tUsing
electronic customer relationship management to maximize/
minimize customer satisfaction/dissatisfaction /|rYoon Cho
and Jerry Fjermestad --|tCustomer relationship management
success and organizational change : a case study /|rCarl-
Erik Wikstrom --|tSuccess factors in CRM Implementation :
results from a consortial benchmarking study /|rRainer Alt
and Thomas Puschmann --|tCollaborative customer
relationship management in financial services alliances /
|rMalte Geib, Lutz M. Kolbe, and Walter Brenner --
|tImproving customer Interaction with customer knowledge
management /|rAdrian Bueren [and others] --|tAn
examination of the effects of Information and
communication technology on customer relationship
management and customer lock-In /|rJa-Shen Chen and
Russell K.H. Ching --|tWhat makes customers shop online? /
|rNa Li and Ping Zhang --|tToward achieving customer
satisfaction in online grocery shopping : lessons learned
from Australian and Swiss cases /|rSherah Kurnia and Petra
Schubert.
520 A survey of information systems research on electronic
customer relationship management (eCRM). This book
provides frameworks taken from cases and applications in
this field. Each chapter takes a collaborative approach
that goes beyond the analytical and operational
perspectives, and stresses integration with other
enterprise information systems.
588 0 Print version record.
590 eBooks on EBSCOhost|bEBSCO eBook Subscription Academic
Collection - North America
650 0 Customer relations|xManagement.|0https://id.loc.gov/
authorities/subjects/sh2007005453
650 0 Electronic commerce.|0https://id.loc.gov/authorities/
subjects/sh96008434
650 7 Customer relations|xManagement.|2fast|0https://
id.worldcat.org/fast/885539
650 7 Electronic commerce.|2fast|0https://id.worldcat.org/fast/
906906
655 4 Electronic books.
655 4 Computer network resources.
655 7 Electronic books.|2local
700 1 Fjermestad, Jerry.|0https://id.loc.gov/authorities/names/
no2007001701
700 1 Romano, Nicholas C.|0https://id.loc.gov/authorities/names/
no2007001730
776 08 |iPrint version:|tElectronic customer relationship
management.|dArmonk, N.Y. ; London : M.E. Sharpe, ©2006
|z0765613271|z9780765613271|w(OCoLC)64181023
830 0 Advances in management information systems ;|0https://
id.loc.gov/authorities/names/no2005070039|vv. 3.
856 40 |uhttps://rider.idm.oclc.org/login?url=http://
search.ebscohost.com/login.aspx?direct=true&scope=site&
db=nlebk&AN=199753|zOnline eBook. Access restricted to
current Rider University students, faculty, and staff.
856 42 |3Instructions for reading/downloading this eBook|uhttp://
guides.rider.edu/ebooks/ebsco
901 MARCIVE 20231220
948 |d20170505|cEBSCO|tebscoebooksacademic new|lridw
994 92|bRID
