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Record 21 of 109
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Book
Author
Hanan, Mack.
Title
Customer satisfaction : how to maximize, measure, and market your company's "ultimate product" / Mack Hanan, Peter Karp.
Publication Info.
New York : American Management Association, [1989]
©1989
Item Status
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Gift Note
Moore Stacks
HF5415.5 .H28 1989
Available
---
Description
193 pages : illustrations
Note
Includes index.
Subject
Customer services.
Customer services.
Consumer satisfaction.
Consumer satisfaction.
Added Author
Karp, Peter.
ISBN
0814459447
